Problems We Solve

Owner intent never arrives in one place. It comes out in a hallway aside, a text you read from the truck, a phone call nobody noted, an email buried three threads down, and a design meeting you weren’t in. The architect heard one version, the interior designer heard another, the owner is sure they said a third. By the time the direction reaches the field it has been relayed twice and lost something at each handoff. The crew builds what they were told, which isn’t quite what the owner meant, and the gap stays invisible until the owner walks the site.

Every expression of owner intent gets captured the moment it lands, in whatever channel it shows up in, and tied to the job as one owned record. Claude reads the text, the email, the meeting note, the recorded call, the scribbled markup, files the decision against the right scope, and stamps it with a date and a source. A direction set in a meeting you missed still ends up in the same record the field reads from. There is one place the owner’s intent lives, and it isn’t anyone’s memory.

Selections live in an email thread. The client replies to an old message, the allowance figure is three versions stale, and nobody is sure which finish was actually approved. The order goes in against the wrong spec. By the time it’s caught, the item is on a truck, or worse, on the wall. Now it’s a return, a reorder, a lead-time hit, and an awkward conversation about who pays.

Selections move out of email and into a single owned record. Every choice carries its allowance, its approval date, and the client’s sign-off in one place. Claude drafts the selection request, logs the response against the live budget, and flags the variance before anyone places an order. There is one version of the truth, and it is the one everyone is looking at.

Invoices arrive by text, by email, as a photo of a crumpled receipt, in no order and at no fixed time. The office can’t keep up with the inflow. A sub misses the cutoff, so their cost doesn’t make the draw, but the sub still expects to get paid to stay on schedule. So the GC floats it. Multiply that across a dozen subs and several jobs, and the company is carrying cost it has already earned but hasn’t billed. Cash tightens. Risk climbs. So does the stress.

Field and vendor intake is captured the way it actually arrives, text, photo, email, and routed automatically to the right job and cost code. Claude reads the invoice, codes it, ties it to the commitment, and surfaces what’s billable but uninvoiced before the draw closes. The office stops chasing paper and starts reviewing a clean queue.

Submittal review was incomplete and the information was scattered, half in email, half in a PM’s head, the approved spec never confirmed against what the sub actually ordered. The sub installs to the wrong submittal. By the time anyone notices, it’s built. Now the schedule slips, the rework comes out of the GC’s pocket, the site team eats the supervision and general-conditions cost, and the client’s confidence takes the hit. Nobody pays the GC for any of it.

Submittals, RFIs, and the approved spec live in one coordinated record tied to the job, not fragmented across inboxes. Claude tracks what’s been submitted, what’s been approved, and what’s still open, and flags the gap before the sub orders against unconfirmed information. The review is complete because the system won’t let the open item disappear.